Media Policies & Guidelines

Providence Health & Services Alaska welcomes the opportunity to work with the media. For information or to schedule an interview with a Providence caregiver (employee) or to obtain the one-word condition update on a patient, please call the on-call media line at 907-212-6083.

Media guidelines

Because the care of patients must always remain our primary responsibility, including maintaining a patient's right to privacy and confidentiality, Providence Health & Services Alaska requires all representatives of the media to coordinate interview and photography requests in advance by contacting Marketing & Communication. After the request is received, a staff member will quickly determine whether an interview is possible and, if it is, will coordinate the arrangements, including securing written permission from the patient.

All requests involving PH&SA facilities or personnel requested by an external media source must be approved by the Marketing & Communication Department or its designated facility representative, whether or not a patient is involved in the activity.

All media must be escorted by a representative from the Marketing & Communication Department or its designated facility representative. All participants approached during interviews, photography, filming or recording have the right to decline, including PH&SA employees, physicians, and volunteers.

Photography

No photos or video of patients may be taken without a Marketing & Communication staff member first securing written permission from the patient. This includes b-roll footage from outside the hospital, as patients can sometimes be seen entering and departing the hospital.

Patient privacy

Providence Health & Services Alaska follows the American Hospital Association guidelines regarding patient privacy issues contained in the Health Insurance Portability and Accountability Act (HIPAA).

For more information

Please call the Communications & Marketing Department at 907-212-3145 during regular business hours, Monday through Friday, 8 a.m. to 4:30 p.m.​​