Media Policies & Guidelines

Providence Health & Services Alaska welcomes the opportunity to work with the media. For information or to schedule an interview with a Providence caregiver (employee) or to obtain the one-word condition update on a patient, please call the on-call media line at 907-212-6083.
Media Guidelines
Because the care of patients must always remain our primary responsibility, including maintaining a patient's right to privacy and confidentiality, Providence Health & Services Alaska requires all representatives of the media to coordinate interview and photography requests in advance by contacting Marketing & Communication. After the request is received, a staff member will quickly determine whether an interview is possible and, if it is, will coordinate the arrangements, including securing written permission from the patient.

All requests involving PH&SA facilities or personnel requested by an external media source must be approved by the Marketing & Communication Department or its designated facility representative, whether or not a patient is involved in the activity. 

All media must be escorted by a representative from the Marketing & Communication Department or its designated facility representative. All participants approached during interviews, photography, filming or recording have the right to decline, including PH&SA employees, physicians, and volunteers.
No photos or video of patients may be taken without a Marketing & Communication staff member first securing written permission from the patient. This includes b-roll footage from outside the hospital, as patients can sometimes be seen entering and departing the hospital.
Patient Privacy
Providence Health & Services Alaska follows the American Hospital Association guidelines regarding patient privacy issues contained in the Health Insurance Portability and Accountability Act (HIPAA).
For More Information
For more information, please call the Communications & Marketing Department at (907) 212-3145 during regular business hours Monday through Friday, 8 a.m. to 4:30 p.m.​​​