Patient Satisfaction Measures

We feel that the patient/family experience with Providence is the most important part of caring for our community. We ask patients about their experience with us through Press Ganey and the Centers for Medicare and Medicaid (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey.

Standard patient satisfaction surveys include:

  • Inpatient experience
  • Emergency department
  • Ambulatory/day surgery
  • Outpatient experience
  • Hospital Consumer Assessment of Healthcare Providers and Systems
press ganey May 2016
HCAHPS May 2016

This information was last updated 5/27/2016 8:00 a.m.

Why are these quality measures important to you?

Note: The HCAHPS data displayed on this page is not the same data posted on the Hospital Compare website. The data posted on the Hospital Compare website is from a period approximately 9-12 months prior and has been adjusted using the CMS patient-mix adjustment model. The results on this page are unadjusted and represent the surveys received during the previous quarter.

Learn more

For more information about Providence Health & Services Alaska quality measures, please visit the Hospital Compare website.