Patient Complaints, Concerns or Grievances

If you have a concern or grievance you may take the following steps for resolution without fear of retribution:

1. Discuss your concerns

We encourage you to discuss with a nurse or care giver your concerns or comments, and assure you that you may do so without fear of retribution.

Taking this first step often times can result in prompt resolution, and we appreciate the opportunity to attempt to resolve your concerns promptly. You may ask any caregiver for a Complaint/Concern form.

2. Receive a response

Upon receipt of your concern, you will be contacted by an administrative representative who will review and respond within 24 hours or the next business day. You will be contacted within 10 days for an appropriate resolution to your concern.

3. Further Action

If any of your concerns or comments have not been met or addressed you may choose to contact 561-3333 to speak to any of the following hospital representatives:

  • CEO (Chief Executive Officer): 564-2206
  • CNO (Chief Nursing Officer) 564-2289
  • CO (Compliance Officer) 564-2279
  • PSO (Privacy/Security Officer): 564-2220
  • SO (Safety Officer) 564-2213

4. You may also address any unresolved issues or concerns with the following agencies:

BridgeCare Hospitals (St. Elias Manager)
Call (907) 272-4133 or Fax (907) 272-6388
6320 South Airpark Place Suite 6
Anchorage, AK 99502
E-mail to

Alaska Department of Health & Social Services
Call (907) 334-2482
After-Hours Complaint Hotline: 1-888-387-938

Joint Commission
Call (800) 994-6610 or Fax (630) 792-5005
One Renaissance Blvd. Oakbrook Terrace, IL 60181
E-mail to

Livanta LLC

Call (877) 588-1123 or TTY: (855) 887-6668
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701