Patient Information & Resources

If you should experience a problem while at the medical center, please contact the patient hotline at 907-212-3615. The service excellence manager will serve as your advocate to facilitate communication or other solutions.

Billing and Financial Assistance

Pre-Registration

Who is calling from 855-360-5474?

We offer pre-registration to our patients to verify demographic and insurance information prior to their hospital visits to ease their way on the date of service. Many of our patients can expect a call up to two weeks in advance of their appointment, but sometimes as near as the day prior to service depending on scheduling time frames.

Pre-registration take between 2-5 minutes on average to complete, and the information provided must be validated every 90 days for most services.

The Central Access Services Pre-Registration team looks forward to serving you.

Medical Records

We keep a record of the health care services we provide you. You may ask us to see a copy of the record. We will not disclose your records to others outside the medical center unless you direct us to do so, or the law authorizes or compels us to do so and the required release of information form is completed.

You may see your record or get information about it by contacting our Medical Records/HIS Department

  • Phone: 907-212-3170
  • Located on the basement level of the C building
  • Hours: Mon- Fri: 8 a.m. to 5 p.m., excluding observed holidays.

Parking and Maps

Patient and visitor parking is available 24 hours a day, seven days a week in the parking lots in front of the medical center and Parking Structure 2. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call the Security Department at ext. 4567.

Facility maps:  

Telephone Calls

Local calls

From your room, dial 9 + the 7-digit number you would like to call. All local calls are free.

Calling long distance

Calls may not be billed to your room. Long distance calls must be made collect or with a calling card. To place a collect call, dial 00 for the operator and ask to be connected to an outside operator.

Calling within medical center

If you know the number, just dial the last four digits. If you don't know the number, dial 00 to reach the operator for assistance.

Directory assistance

From your room, dial 9 + 411 for directory assistance.

Incoming calls

The hospital operator will be transfer calls to your room. All calls received from 10 p.m. to 6:30 a.m. will be sent to your nurse’s station first. If you are in adult critical care unit or pediatric intensive care unit, all calls will be sent to your nursing station before forwarding to your room as appropriate. Your family and friends can call you in your room by calling our main medical center number at 907-562-2211.

Visiting Hours

Patient visiting hours are 8 a.m.-9 p.m. A person designated by the patient to be their primary support may stay with patients after normal visiting hours.

Visiting hours help reduce the amount of noise in the hospital late at night, as a quiet environment enhances healing in our patients. Visitors who are not care partners will be asked to leave at 9 p.m. after the evening prayer.

During the hours the hospital is not open to visitors, access to the hospital must be done via the security team at the Emergency Department entrance.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Adult Critical Care Unit, please check with the nurse regarding any gifts for patients. Flowers are not allowed in the Adult Critical Care Unit.  

Only mylar balloons are permitted; no rubber or latex balloons are allowed due to concerns about allergic reactions. You can reach the gift shop by calling 907-212-3159.