Information for Family and Friends


Parking for patients and visitors is available in the parking lots in front of the medical center and Parking Structure 2. Parking is available 24 hours a day, seven days a week. All parking at Providence Alaska Medical Center is free. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call the Security Department at ext. 4567.

Visiting hours

Due to COVID-19, visiting restrictions are in place. For the latest visitation level, please read the latest Providence Alaska Medical Center visitation guidelines.

Gifts for patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Adult Critical Care Unit, please check with the nurse regarding any gifts for patients. Flowers are not allowed in the Adult Critical Care Unit.


Only mylar balloons are permitted; no rubber or latex balloons are allowed in medical center due to concerns about allergic reactions.

Cell phones

For the safety of our patients, cell phones may not be used in patient care areas. They must be turned off, not just placed on standby. Signals from these devices can interfere with patient care equipment and put patients in danger.


An Automated Teller Machine (ATM) is located in the entry area of the main hospital lobby near the revolving door, as well as in the cafeteria.


Our chapel is available 24 hours a day for you and your family. It is located on the first floor next to the D elevator. Catholic Mass is held daily at 11:30 a.m. expect for Saturdays. The Chapel is also used for other worship services on special occasions. For more information, please contact the spiritual care staff at ext. 2990.

Hickel House (guest housing)

Providence Hickel House offers an affordable, comfortable "home away from home" for patients and their families seeking medical help at the medical center. Located next to Providence Alaska Medical Center, Hickel House offers affordable housing in a shared living environment with other families experiencing similar medical treatments and social adjustments. For more information, please call ext. 4949.