Information for Family and Friends

Parking for patients and visitors is available in the parking lots in front of the medical center and Parking Structure 2. Parking is available 24 hours a day, seven days a week. All parking at Providence Alaska Medical Center is free. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call the Security Department at ext. 4567.

Visiting Hours
To ensure our patients have a quiet environment for healing, patient visiting hours are now 8 a.m.-9 p.m. each day. However, care partners – a person designated by the patient to be their primary support – may stay with patients after normal visiting hours.

The new visiting hours will allow the hospital to help reduce the amount of noise in the hospital late at night, as a quiet environment enhances healing in our patients. Visitors who are not care partners will be asked to leave at 9 p.m. after the evening prayer.

During the hours the hospital is not open to visitors, access to the hospital must be done via the security team at the Emergency Department entrance.

Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Adult Critical Care Unit, please check with the nurse regarding any gifts for patients. Flowers are not allowed in the Adult Critical Care Unit.

Only mylar balloons are permitted; no rubber or latex balloons are allowed in medical center due to concerns about allergic reactions.

Cell Phones
For the safety of our patients, cell phones may not be used in patient care areas. They must be turned off, not just placed on standby. Signals from these devices can interfere with patient care equipment and put patients in danger.

An Automated Teller Machine (ATM) is located in the entry area of the main hospital lobby near the revolving door, as well as in the cafeteria.

Our chapel is available 24 hours a day for you and your family. It is located on the first floor next to the D elevator. Catholic Mass is held daily at 11:30 a.m. expect for Saturdays. The Chapel is also used for other worship services on special occasions. For more information, please contact the spiritual care staff at ext. 2990.

Hickel House (Guest Housing)
Providence Hickel House offers an affordable, comfortable "home away from home" for patients and their families seeking medical help at the medical center. Located next to Providence Alaska Medical Center, Providence House offers affordable housing in a shared living environment with other families experiencing similar medical treatments and social adjustments. For more information, please call ext. 4949.