Novel Coronavirus 2019 (COVID-19)

Aug. 14, 2020 update

The safety of our residents and caregivers is always our top priority. We continue testing for COVID-19 on a regular basis so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC). 

We currently have 4 positive cases of COVID-19 at our facility. We continue providing expert care to 1 resident who tested positive. We are deeply grateful the rest of our residents who tested positive before are now negative. In addition, 3 of our caregivers who tested positive are quarantined and recovering at home. 

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 at PTCC.


Past updates

Aug. 3, 2020 update

The safety of our residents and caregivers is always our top priority. We continue testing for COVID-19 on a regular basis so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC). 

We currently have 7 positive cases of COVID-19 at our facility. We're providing expert care to 1 resident who tested positive. We are deeply grateful the rest of our residents who tested positive before are now negative. In addition, 6 of our caregivers who tested positive are quarantined and recovering at home. 

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 at PTCC.


July 20, 2020 update

Ways to visit your loved one

We are pleased to reinstate visitations, at the window, for all residents at Providence Transitional Care Center (PTCC).

  • Please call 212-9276 to schedule a window visit. We’re sorry that we can’t accommodate drop-in visits.
  • Call the nurse supervisor at 212-9276 when you arrive to get further directions for your visit.
  • Visiting hours - North Side (rooms 120-180): 4 – 6 p.m. and 7:30 – 9 p.m. South Side (rooms 220-281): 9 a.m. – 9 p.m.

Here’s how you can talk to your loved one:

  • If you have a cell phone and your loved one can use a phone, we can provide a cordless phone for them to talk to you as you look each through the window
  • In addition to window visits we have iPads and will help you FaceTime, Zoom and Skype with your loved one from the comfort of your home

In-person visits when a resident is facing the end of life

When a resident is nearing end of life, as determined by their primary care physician, loved ones may visit them in their room. Up to two visitors may be allowed at the bedside. Visitors must:

  • Be screened at the entrance to our facility for symptoms of illness and their temperature will be checked
  • Use appropriate personal protective equipment (PPE) including a mask, gown and gloves and follow infection control practices while in the facility
  • Visitors will wear PPE until they exit the building

We appreciate how difficult this situation has been and likely will continue to be for all of us, but we are very happy that we are able to reinstate the window visitations. We will continue to modify our visitation guidelines as we monitor the COVID cases in our community and move through our reopening plan.

July 14, 2020 update

The safety of our residents and caregivers is always our top priority. We continue testing everyone in the facility for COVID-19 on a regular basis so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC). 

We currently have 23 positive cases of COVID-19 at our facility. We are caring for 13 residents who tested positive. In addition, 10 of our caregivers who tested positive are quarantined and recovering at home.

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 at PTCC.


July 12, 2020 update

The safety of our residents and caregivers is always our top priority. We continue testing everyone in the facility for COVID-19 on a regular basis so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC). 

We’ve had a total of 48 positive cases of COVID-19 at our facility to date. A total of 19 residents tested positive and 8 of them have since recovered. The 11 residents still sick from the virus continue receiving expert and compassionate care. We also have 29 caregivers who've tested positive.

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 at PTCC.

June 25, 2020

The safety of our residents and caregivers is always our top priority. We continue testing everyone in the facility for COVID-19 on a regular basis so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC). We are currently conducting our fifth round of testing and are awaiting results.

We’ve had a total of 47 positive cases of COVID-19 at our facility to date; 19 residents and 28 caregivers. Of the residents who tested positive, 15 are currently in our facility and our highly skilled caregivers are providing them with expert and compassionate care. 

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 at PTCC.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.


June 20, 2020

The safety of our residents and caregivers is always our top priority. We continue testing everyone in the facility for COVID-19 on a regular basis so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC). On Friday, June 19, we completed our fourth round of testing and are awaiting results.

We’ve had a total of 46 positive cases of COVID-19 at our facility to date; 19 residents and 27 caregivers. Our highly skilled caregivers are providing residents expert and compassionate care. 

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.


June 15, 2020

The safety of our residents and caregivers is always our top priority. We’ve had a total of 46 positive cases of COVID-19 at our facility to date; 19 residents and 27 caregivers. Our highly skilled caregivers are providing residents expert and compassionate care. 

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.


June 12, 2020

The safety of our residents and caregivers is always our top priority. We’ve had a total of 45 positive cases of COVID-19 at our facility to date; 18 residents and 27 caregivers. Our highly skilled caregivers are providing residents expert and compassionate care. 

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.


June 10, 2020

We conducted a second round of testing on all of our residents and caregivers June 5-7 and are waiting for all of the results to come back from the lab. We currently have 44 positive cases of COVID-19 at our facility; 18 residents and 26 caregivers.

Residents who tested positive are being cared for in one wing by a dedicated care team. Caregivers are using full personal protection equipment, including N95 masks and face shields. These caregivers do not treat residents in any other part of the facility.

All caregivers who tested positive are quarantined at home.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.


June 8, 2020

We conducted a second round of testing on all of our residents and caregivers June 5-7 and are waiting for all of the results to come back from the lab. We currently have 41 positive cases of COVID-19 at our facility; 16 residents and 25 caregivers.

Residents who tested positive are being cared for in one wing by a dedicated care team. Caregivers are using full personal protection equipment, including N95 masks and face shields. These caregivers do not treat residents in any other part of the facility.

All caregivers who tested positive are quarantined at home.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.

 

June 7, 2020

We conducted a second round of testing on all of our residents and caregivers June 5-7 and are waiting for all of the results to come back from the lab. We currently have 40 positive cases of COVID-19 at our facility; 16 residents and 24 caregivers. Dedicated staff are caring for the residents who tested positive and caregivers have all of the necessary personal protection equipment. All caregivers who tested positive are quarantined at home.

This second round of universal testing will give us an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC) and to potentially learn more about its spread.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life. 

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.

 

June 5 Update

We have the results from the testing we conducted May 29-31 on all of our residents and caregivers. We currently have 29 positive cases at our facility; 14 residents and 15 caregivers.

We know someone can be positive for COVID-19 yet asymptomatic or pre-symptomatic. We are conducting a second round of testing on all of our residents and caregivers beginning today so we can get an accurate picture of the current incidence of the virus at Providence Transitional Care Center (PTCC) and to potentially learn more about its spread, if there is any.

We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.

Family members can always call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.

 

June 3, 2020 Update

We continue to get lab results back from the testing we conducted May 29-31 on all of our residents and caregivers. We currently have 25 positive cases in our facility. We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.

 

June 2, 2020 Update

We are committed to being transparent and letting you know if we have any cases of COVID-19 in our community. We continue to get lab results back from the testing we conducted May 29-31 on all of our residents and caregivers. We currently have 23 positive cases in our facility. We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.

We will continue to update this website as the situation evolves. Family members can also call our hotline at 907-212-9120 to listen to a recorded message with the latest information on the status of COVID-19 in our facility.

Staying connected with your loved one

While we remain closed to visitors in accordance with CDC guidelines, we strongly encourage you to keep in touch with our residents by phone or video chat such as FaceTime, Skype or Zoom calls. We have purchased several iPads residents can use for video chats in case they don’t have a computer, tablet or smartphone. Caregivers will help if your loved one needs some tech support to use these tools. It’s important our patients and residents maintain social connections to friends and family during this difficult time. If you have questions or need tips on how to reach out to your loved one, please contact us.

Your continued understanding and cooperation with the changing situation is greatly appreciated. We cannot stress it enough, we are following all infection prevention protocols, we are using all appropriate personal protection equipment and we’re focused on keeping everyone in our facility safe.

 

June 1, 2020 Update

We are committed to being transparent and letting you know if we have any cases of COVID-19 in our community. On May 29 we learned one of our residents tested positive for COVID-19. We are committed to preventing the spread of COVID-19 in our facility and the community, which is why within 24 hours of learning of this positive case we tested all of our residents and caregivers for COVID-19.

We currently have 17 positive cases in our facility. For privacy reasons we are not releasing the breakdown of cases between our residents and our caregivers. We are still waiting for some caregiver results to come back. We remain closed to visitors but exceptions will be made for people who are coming to visit a loved one at the end of life.

Caregiver monitoring and restrictions

  • All caregivers are screened at the start and end of shift for any symptoms of illness or a fever
    • If a caregiver is sick, they must immediately put on a face mask, leave the facility and quarantine themselves at home
  • We will prioritize sick caregivers for COVID-19 testing
  • We are keeping records of any other facilities where our caregivers may work

Resident monitoring and restrictions

  • Every resident is monitored daily for symptoms of respiratory infection or a fever
  • If a resident has a fever and shows symptoms of a respiratory infection, they will be isolated in their room and enhanced infection control droplet precautions will be implemented until COVID-19 is ruled out
  • We will continue social distancing among patients and residents, this includes staying 6 feet away from others
  • Large group events and activities are canceled, including religious services; individual spiritual care is provided as needed
  • Group dining is canceled and meals are delivered to patient/resident rooms
  • Residents must perform hand hygiene and put on a mask (contingent on supply) when they leave their room

Our cleaning staff is vigilant about disinfecting surfaces to prevent the spread of germs. In addition to our routine cleaning procedures, we’re wiping down high touch areas such as doorknobs, elevator buttons, hand rails, remote controls, wheelchairs and bathrooms several times throughout the day.

We will keep you updated as the situation changes and we encourage you to visit the CDC’s and the Department of Health and Social Services websites for the latest developments on COVID-19 in our community.

Thank you for your patience, understanding and for following these new guidelines to help us protect those who rely on us for care.